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How wakay4d Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us — from account registration details to payment transactions through DANA, OVO, and GoPay.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access and deleteDirect contact for data requests
wakay4d How wakay4d Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

For any question about your personal data — access requests, correction requests, or deletion requests — our support team handles these directly. You can reach us through live chat inside your account, by email, or through our social channels. Responses to formal data requests are handled within the timeframe required by applicable local regulation.

Live Chat Open your account dashboard and tap the chat icon. Our support team picks up data and privacy queries the same way as account questions.
Email Support Send your data access or deletion request by email. Include the account email and the phone number linked to your DANA, OVO, or GoPay wallet for faster verification.
Account Settings Some data corrections — like updating your registered phone number or linked e-wallet — can be completed directly inside the Account Settings section without contacting support.
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Security and transparency sit behind every data decision we make. Your payment details are never stored raw on our servers — e-wallet transactions through DANA, OVO, and GoPay are tokenised at the point of processing, so your wallet credentials stay with the provider, not with us. Players in Surabaya and elsewhere across Indonesia access the platform over SSL-encrypted connections, and session tokens expire automatically after inactivity to reduce unauthorised access risk.

SSL Encryption

Every page, login, and transaction on wakay4d is served over SSL. Your account credentials and payment data travel encrypted from your device to our servers at all times.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences through your browser settings at any time.

Retention and Deletion

We keep your data only as long as your account is active or as required by applicable local law. Once those obligations are met, personal records are removed from active systems.

Access and Correction

You have the right to request a copy of your data, correct inaccurate details, or ask us to delete your account records. Contact us via live chat or email to start that process.

Common Questions About Your Privacy on wakay4d

Real questions about how your data is used, stored, and protected — answered directly so you know exactly where you stand.

We collect your name, email, phone number, and the e-wallet details you link — such as your DANA or OVO account. This is used to verify your identity and process transactions accurately.

No. E-wallet transactions are tokenised through the payment provider's own network. We store transaction records for your history, but your wallet credentials never sit on our servers directly.

Yes. Send a data access request via live chat or email with your registered account email. We process these requests within the timeframe set by applicable local regulation.

Contact support through live chat or email and submit a deletion request. Once your account is closed and any legally required retention period has passed, your personal data is removed from active systems.

Only with the payment processors and identity verification services needed to run your account — for example, the e-wallet networks behind DANA and GoPay. We do not sell personal data to advertisers or third-party marketers.

Session cookies keep you logged in as you move through the lobby. Analytics cookies help us understand navigation patterns. You can adjust or block cookies through your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.